Our services are only the best for our customers!
We understand the value of a good quality service, and know that quality should always come first. We are committed to keeping our customers happy and strive to provide the best customer service possible always.
If you have any questions regarding our services, we would love to hear from you. Please do not hesitate to contact us any time at moc.eracytilibomym@troppus and we'll take you directly to the contact form. We will respond to your inquiry within 24 hours (normally much sooner!).
For information regarding our hassle-free Returns Policy, please see our Returns Policy section.
Services listed below apply to our Drive manufactured products.
PowerCare™ is the most comprehensive and competitive program in the power mobility industry. PowerCare™ provides a wide variety of services and resources to help make doing business with Drive as easy as possible, including the PowerCare™ Hotline, the "One-Call-Know-It-All" resource for power mobility sales, product and reimbursement information, as well as superior technical support.
For more information see below
Our Peace of Mind Product Protection Plan is the best and most comprehensive protection plan in the industry. This plan provides access to our highly trained service staff for up to 14 months from the date of purchase. Drive will repair, service or replace product - or product components - due to mechanical and electrical breakdowns or defects in material and workmanship for the period that the component warranty covers up to 14 months. The plan is required for all residential deliveries of Drive and ActiveCare branded power mobility products.
For more information see below
White Glove Delivery Service is an exceptional level of service which offers: liftgate service, delivery into consumer’s room of choice, complete product set-up, a product tutorial by a trained technician, and, if they choose, removal of packaging materials. This exceptional service is available for an additional fee.
Peace of Mind / Delivery Services
Drive and ActiveCare branded power mobility products are designed to withstand the rigors of daily use and include a comprehensive limited warranty to ensure years of service.
We offer a limited lifetime warranty to the original purchaser for the frame on your Drive and ActiveCare Mobility scooter. We also include a fourteen (14) month limited warranty for the drive train components (transaxle, motor, wiring harness, and brake) and six (6) months warranty on the battery. This warranty does not extend to purchasers of used equipment. The limited warranty does not cover labor charges.
Should you have any problems, you can be assured that we will see to it that any technical or service issues will be remedied promptly and completely.
Our new Peace of Mind Product Protection Plan begins March 15, 2012. Effective for up to14 months from date of purchase, Drive will repair, service or replace product - or product components - due to mechanical and electrical breakdowns or defects in material and workmanship. The plan is required for all residential deliveries of Drive and ActiveCare branded power mobility products.
To use the Peace of Mind Product Protection Plan, follow these simple steps:
When speaking to the service technician, they will evaluate the situation with the product and take necessary steps to remedy the problem.
Often, our trained technical service representatives can diagnose the problem over the phone.
If the problem cannot be solved over the phone, the service technician will explain the quickest, most efficient solution for getting the product running again.
These solutions may include, but are not limited to, shipment of an easy-to-install replacement part, service by an authorized service technician or service at our facility.
* Damage resulting from neglect, misuse, and failure to follow manufacturers' instructions or normal wear and tear (tires, fabric/upholstery, bearings, ABS plastic shrouds, footrests, fuses, bulbs, bumpers, aesthetics, etc.) are excluded from coverage. Coverage also excludes battery or charger installation or maintenance service.
For complete details, please see our Peace of Mind Protection Plan Description.
With Peace of Mind, you are able to select from two (2) delivery options: