Our services are only the best for our customers!
Peace of Mind / Delivery Services
Drive and ActiveCare branded power mobility products are designed to withstand the rigors of daily use and include a comprehensive limited warranty to ensure years of service.
We offer a limited lifetime warranty to the original purchaser for the frame on your Drive and ActiveCare Mobility scooter. We also include a fourteen (14) month limited warranty for the drive train components (transaxle, motor, wiring harness, and brake) and six (6) months warranty on the battery. This warranty does not extend to purchasers of used equipment. The limited warranty does not cover labor charges.
Should you have any problems, you can be assured that we will see to it that any technical or service issues will be remedied promptly and completely.
Our new Peace of Mind Product Protection Plan begins March 15, 2012. Effective for up to14 months from date of purchase, Drive will repair, service or replace product - or product components - due to mechanical and electrical breakdowns or defects in material and workmanship. The plan is required for all residential deliveries of Drive and ActiveCare branded power mobility products.
Using the Plan
To use the Peace of Mind Product Protection Plan, follow these simple steps:
When speaking to the service technician, they will evaluate the situation with the product and take necessary steps to remedy the problem.
Often, our trained technical service representatives can diagnose the problem over the phone.
If the problem cannot be solved over the phone, the service technician will explain the quickest, most efficient solution for getting the product running again.
These solutions may include, but are not limited to, shipment of an easy-to-install replacement part, service by an authorized service technician or service at our facility.
* Damage resulting from neglect, misuse, and failure to follow manufacturers' instructions or normal wear and tear (tires, fabric/upholstery, bearings, ABS plastic shrouds, footrests, fuses, bulbs, bumpers, aesthetics, etc.) are excluded from coverage. Coverage also excludes battery or charger installation or maintenance service.
For complete details, please see our Peace of Mind Protection Plan Description.
With Peace of Mind, you are able to select from two (2) delivery options: