For more information, please email us at or call 1-506-226-0450. We would love to hear from you! Canadian Customers please click here to view available products within Canada.  

Our services are only the best for our customers!

We understand the value of a good quality service, and know that quality should always come first. We are committed to keeping our customers happy and strive to provide the best customer service possible always.  
 
If you have any questions regarding our services, we would love to hear from you.  Please do not hesitate to contact us any time at  and we'll take you directly to the contact form.   We will respond to your inquiry within 24 hours (normally much sooner!).  
 
For information regarding our hassle-free Returns Policy, please see our Returns Policy section
 
Services listed below apply to our Drive manufactured products. 

 

  • Powercare

    POWERCARE

    PowerCare™ is the most comprehensive and competitive program in the power mobility industry. PowerCare™ provides a wide variety of services and resources to help make doing business with Drive as easy as possible, including the PowerCare™ Hotline, the "One-Call-Know-It-All" resource for power mobility sales, product and reimbursement information, as well as superior technical support.

    For more information see below

  • Peace of Mind Service / White Glove Delivery

    PEACE OF MIND PRODUCT PROTECTION PLAN

    Our Peace of Mind Product Protection Plan is the best and most comprehensive protection plan in the industry. This plan provides access to our highly trained service staff for up to 14 months from the date of purchase. Drive will repair, service or replace product - or product components - due to mechanical and electrical breakdowns or defects in material and workmanship for the period that the component warranty covers up to 14 months. The plan is required for all residential deliveries of Drive and ActiveCare branded power mobility products.

    For more information see below

     

  • Peace of Mind Service / White Glove Delivery

    WHITE GLOVE DELIVERY SERVICE

    White Glove Delivery Service is an exceptional level of service which offers: liftgate service, delivery into consumer’s room of choice, complete product set-up, a product tutorial by a trained technician, and, if they choose, removal of packaging materials. This exceptional service is available for an additional fee.

 

Peace of Mind / Delivery Services

 

Drive and ActiveCare branded power mobility products are designed to withstand the rigors of daily use and include a comprehensive limited warranty to ensure years of service.

We offer a limited lifetime warranty to the original purchaser for the frame on your Drive and ActiveCare Mobility scooter. We also include a fourteen (14) month limited warranty for the drive train components (transaxle, motor, wiring harness, and brake) and six (6) months warranty on the battery. This warranty does not extend to purchasers of used equipment. The limited warranty does not cover labor charges.

Should you have any problems, you can be assured that we will see to it that any technical or service issues will be remedied promptly and completely.

Our new Peace of Mind Product Protection Plan begins March 15, 2012. Effective for up to14 months from date of purchase, Drive will repair, service or replace product - or product components - due to mechanical and electrical breakdowns or defects in material and workmanship. The plan is required for all residential deliveries of Drive and ActiveCare branded power mobility products.

  • A single phone number for troubleshooting, replacement parts or repairs available Monday through Friday from 8:30 a.m. to 5:30 p.m. EST.
  • Professional troubleshooting and service by highly trained industry professionals with years of product experience
  • No out-of-pocket expense for repairs or replacements – your only costs occur should you need to ship the product to us

Using the Plan

To use the Peace of Mind Product Protection Plan, follow these simple steps:

  • Have the model, serial number, date of purchase and the name of the dealer ready
  • If you choose to call:
    • Have the product nearby so that troubleshooting can begin promptly
    • Call (866) 621-4933 to reach a Peace of Mind Service Technician directly
    • Tell the service technician that the product is protected under the Peace of Mind Protection Plan
  • Or, if you prefer email, you can email 

When speaking to the service technician, they will evaluate the situation with the product and take necessary steps to remedy the problem.

Often, our trained technical service representatives can diagnose the problem over the phone.

If the problem cannot be solved over the phone, the service technician will explain the quickest, most efficient solution for getting the product running again.

These solutions may include, but are not limited to, shipment of an easy-to-install replacement part, service by an authorized service technician or service at our facility.

* Damage resulting from neglect, misuse, and failure to follow manufacturers' instructions or normal wear and tear (tires, fabric/upholstery, bearings, ABS plastic shrouds, footrests, fuses, bulbs, bumpers, aesthetics, etc.) are excluded from coverage. Coverage also excludes battery or charger installation or maintenance service.

For complete details, please see our Peace of Mind Protection Plan Description.

Delivery Options

With Peace of Mind, you are able to select from two (2) delivery options:

  • Inside Delivery 
    Includes lift gate service and delivery into the first threshold of the individual's residence
  • White Glove Delivery Service
    Includes lift gate service, delivery into the room of choice, complete product set-up, a product tutorial by a trained technician, and, if you choose, removal of packaging materials. This exceptional service is available for an additional fee